Refund policy
Return and Refund Policy
Thank you for shopping with [Zovita].
We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully.
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1. Return Eligibility
You may request a return if:
• The item is unused, unworn, and in its original condition
• The item is returned with original packaging, tags, and invoice
• The return request is initiated within the specified return timeframe
Items that show signs of use, damage, or tampering may not be eligible for return.
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2. Return Timeframe
Return requests must be raised within [X DAYS] from the date of delivery.
Requests made after this period may not be accepted.
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3. How to Initiate a Return
To request a return, please contact us at [EMAIL ADDRESS] with:
• Order number
• Reason for return
• Images or videos of the product (if applicable)
Our team will review the request and guide you through the next steps.
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4. Refund Process
Once the returned item is received and inspected:
• We will notify you of the approval or rejection of your refund
• Approved refunds will be processed to the original payment method
Refunds are processed within [REFUND PROCESSING TIME] after inspection approval.
Please note that bank or payment gateway processing times may vary.
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5. Exchange Policy
We offer exchanges for:
• Size issues
• Defective or damaged items
• Incorrect items received
Exchange requests must be raised within [X DAYS] of delivery and are subject to product availability.
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6. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
• Notify us within [X DAYS] of delivery
• Share clear images or videos of the product and packaging
We will arrange a replacement or refund at no additional cost after verification.
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7. Non-Returnable Items
The following items are not eligible for return or refund:
• Items marked as “Final Sale” or “Non-Returnable”
• Personalized or customized products
• Gift cards or promotional items
• Products damaged due to misuse or improper handling
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8. Return Shipping Costs
• If the return is due to our error (damaged, defective, or incorrect item), return shipping will be covered by us.
• For all other returns, return shipping costs will be borne by the customer unless stated otherwise.
Original shipping charges are non-refundable.
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9. Cancellation Policy
Orders can be canceled only before they are shipped.
Once shipped, orders cannot be canceled and must follow the return process.
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10. Contact Information
For return, refund, or exchange-related queries, contact us at:
Business Name: [Zovita]
Email: [EMAIL ADDRESS]
Location: [Pune Maharashtra]